Refund & Payment Policy (Beta)

This policy explains how payments and refunds work on Bartera.

1. Shipping Costs

Bartera charges a shipping fee for each completed trade. The shipping fee is calculated based on the package weight, dimensions, and distance between origin and destination addresses. The shipping fee includes carrier costs. The total shipping fee will be displayed to you at checkout prior to payment. By completing payment you agree to pay the shipping fee as displayed.

When confirming a trade, users may also pay applicable taxes.

All payments are processed securely via Stripe.

2. Refunds on Cancellation Before Shipping

If a trade is cancelled before any shipping label is generated, the shipping fee you paid is refunded to your original payment method.

3. No Refunds Once a Label Is Generated

Because shipping labels are generated automatically and the carrier label is purchased immediately once both parties have paid, all label purchases are final once generated.

Bartera cannot cancel or refund:

• Carrier label costs once a label has been generated
• Stripe processing fees

4. Phone Verification

Sending or accepting trade offers requires SMS phone verification. Users who do not complete phone verification cannot engage in trading activity on the platform.

5. Failed or Fraudulent Trades

Bartera is not responsible for:

• Trades that fall through
• Users failing to ship items
• Damage or loss during transit

The platform only facilitates connections and label creation.

6. Chargebacks

Fraudulent chargebacks may result in:

• Account suspension
• A ban from the platform
• Legal action if necessary

7. Billing Support

Email: support@bartera.net